SHIPPING & RETURNS
Please allow 5-7 business days for us to create your personalised goods + shipping time. Allow an additional 3-7 days for delivery.
Please ensure all details are correct, as orders are final.
We use Australia Post Regular Service and a tracking number is provided, as such a signature is not required.
If there may be any unexpected delay, we will advise you as soon as we are aware, and will keep you updated through the process.
POSTAGE & HANDLING FEES
At S K Collection, we ship through Australia Post Parcel Post service and bubble wrap and package all of our items to minimise breakages and do the best we can so that your candle/s are delivered in perfect condition. Postage & Handling fees are calculated at checkout and vary upon your shipping address.
The prices of all of our products, services and shipping displayed on our website are current at the time of issue, although they may be subject to change at any given time.
Every product that is shipped and dispatched from S K COLLECTION is being done so with great care, which means your products should arrive in perfect condition. S K collection cannot be held accountable for products lost or stolen during while transit.
S K Collection do not offer exchange or refund items for change of mind.
Please ensure your shipping address are correct, as no refunds will be given on incorrect details supplied.
If you provide an incorrect address, and your parcel is lost or returned, another shipping fee will occur to re-send your order to a correct address.
If you wish to cancel your order, this can only be done within 24 hours from the time of your original order. A cancellation/admin fee of $10 will apply. This corespondance must be done via EMAIL only.
FAULTY OR DAMAGED GOODS:
In the event that items are damaged during shipping or faulty, please see below.
If for any reason the product is faulty or damaged, email us at firstname.lastname@example.org within 7 days of receiving your item. Please provide a description of the fault, along with clear images for assessment. Also include your order number and personal details for return. An exchange or refund will only be given once the product has been assessed and deemed to be faulty or damaged on the rare occasion. If a replacement product is necessary, we aim to ship out the new item to you as soon as possible.
Unfortunately sale items cannot be refunded.