SHIPPING & RETURNS
CURRENTLY WE ARE OFFERING A 2 BUSINESS DAY TURNAROUND to help support our local Australians through this unknown time!! 🇦🇺🐨 This is from when your order is placed, to when your order is dispatched. Please allow 2-5 business days shipping time within Australia.
Please ensure all details are correct, as orders are final.
We use Australia Post Regular Service and a tracking number is provided, as such a signature is not required.
If there may be any unexpected delay, we will advise you as soon as we are aware, and will keep you updated through the process.
POSTAGE & HANDLING FEES
All orders are shipped through Australia Post Parcel Post service and bubble wrap and package all of our items to minimise breakages. Postage & Handling fees are calculated at checkout and vary upon your shipping location.
The prices of all of our products, services and shipping displayed on our website are current at the time of issue, although they may be subject to change at any given time.
Every product that is dispatched from S K Collection Pty Ltd is being done so with great care. S K collection Pty Ltd cannot be held accountable for products lost or stolen during while transit.
S K Collection Pty Ltd do not offer refund or exchange on any items for change of mind.
Please ensure your shipping address are correct, as no refunds will be given on incorrect details supplied.
If you provide an incorrect address, and your parcel returned to us, another shipping fee will occur to re-send your order to a correct address. If you provided an incorrect address and your parcel is lost, you will need to follow up on your own accord, and or place your order again.
If you wish to cancel your order, this can only be done within 1 hour from the time of your original order as we aim to print/start personalising asap from when your order is placed.. A cancellation/admin fee of minimum $15 will apply. This corespondance must be done via EMAIL only.
FAULTY OR DAMAGED GOODS:
In the event that items are damaged during shipping or faulty, please see below.
If for any reason the product is faulty or damaged, email us at email@example.com within 3 days of receiving your item. Please provide a description of the fault, along with clear images for assessment. Also include your order number and details. An exchange or refund will only be given once the product has been assessed and deemed to be faulty or damaged on the rare occasion. If a replacement product is necessary, we aim to ship out the new item to you as soon as possible.
Sale items cannot be refunded.